Industry News
ProMedia Events Announces Management Changes, Release Of ProPledge Customer Service Program
July 17, 2013
ProPledge is a dynamic customer service initiative designed to improve the participant, fan, and sponsor experience at all ProMedia-produced motorsport events.
ProMedia Events Announces Management Changes, Release Of ProPledge Customer Service Program

ProMedia Events, producers of the NMRA, NMCA, NMCA WEST, and LSX motorsport series, has announced key management changes as well as the release of their ProPledge program, which is designed for improved customer service.
 
Rollie Miller, former NHRA national event Safety Safari manager, recently replaced Charlie Harmon as the head of ProMedia’s event division.  Miller has over two decades of drag racing experience and is highly regarded by racers, track operators, and event staff.

“ProMedia’s racers, partner tracks, and employees recognize the tremendous experience and professionalism Rollie Miller brings to our series,” said Steve Wolcott, co-founder and owner of ProMedia LLC. "Rollie Miller will work together with our incredible event staff and partner tracks, to take our racer involvement to the next level.” 

“I am very excited to help create a higher level of communication and customer service as we enter a new era for ProMedia Events,” said Miller. “I look forward to being part of a great team dedicated to safe and fun racing for our competitors.”

ProPledge is a dynamic customer service initiative designed to improve the participant, fan, and sponsor experience at all ProMedia-produced motorsport events. Recognizing the critical importance of a positive experience for all customers, ProMedia is reinforcing constant, high quality customer service at all levels.
 
ProPledge will be integrated into the fabric of the company, improving upon the existing reputation of NMRA, NMCA, NMCA WEST, and LSX events. ProPledge will also include increased racer appreciation events, safety programs, and additional support.

“If a racer, fan, or sponsor ever has an issue at one of our events, we guarantee we will try to resolve it to their satisfaction,” said Wolcott. “We just produced our first event at Summit Motorsports Park in Norwalk, Ohio, and I was blown away by the customer service the Bader family guarantees their customers. Our new friendship with the Bader family inspired our ProPledge program, which will further enhance our customer’s experience.”

For more information on ProMedia LLC, call 714/444-2426 or log on to www.promediapub.com.