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By Steve Lewis on August 10, 2011

During our Italy trip to watch our son, Michael, race at Imola in the Formula 3 Italia series for the PREMA Powerteam, we visited the famous Ferrari-owned racing circuit Mugello.  We spent some valuable "quality time" with Riccardo Benvenuti, the circuit’s marketing and media director.  We met Riccardo the first time in 2007 and we have made a point to go by and visit him numerous times.  He has become a fan of Michael and was impressed earlier this year when Michael set the new F-3 track record at Mugelo during a Formula 3 Italia Collective session.

In addition to supporting our son’s career aspirations, we take advantage of this time to spread the news worldwide about the value...

By John Kilroy on July 25, 2011

The Grand Opening of Roush Yates’ newest 40,000 square-foot performance products store in Mooresville, North Carolina, is on Saturday, July 23, 2011.

Doors open at 11:00 am and the festivities last until 3:00 pm. Food and activities will also be provided at this opening celebration.

For more information, go to www.roushyates.com or call 877/604-8077.

By John Kilroy on July 25, 2011

We got a reminder from Kerry Novak that Crower is holding its annual Customer Appreciation Day, including a car show with 120 cars, on Saturday, July 23, from 10 a.m. to 4 p.m. We wanted to help spread the news.

There will be dragsters, hot rods, low riders, Bonneville cars, oval track race cars and more. A ton of fun.

Here's the address: 6180 Business Center Court, San Diego.

Click here to get the pdf of the Crower flyer for the event.

You can catch up with all the Crower news at www.crower.com.

By John Kilroy on July 20, 2011

We'll put the racing industry against any other industry when it comes to customers service. Racing retailers, engine builders, fabricators and other racing businesses almost universally tend to go above and beyond to keep their customers racing.

However, if you want to take a few minutes to review and maybe rethink the customer service at your racing business, you may want to check these thoughts from Ed Hess, a professor at the University of Virginia’s Darden Graduate School of Business. He shared his perspective on customer service with us, and we thought we’d pass along his advice for your consideration. Hess has a new book “Growing an Entrepreneurial Business: Concepts & Cases” out by...

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