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The Nose Knows By Jeff Butcher on March 27, 2012 Whizzing by me on the 2011 PRI Show floor, at the speed of a young Olympic sprinter, was racing industry icon Tony Tobias. Tony had someone to please and moved quickly to meet the need with a sense of urgency that his customers have come to rely upon – he truly enjoys pleasing all. He literally ran at full sprint to accomplish his mission when most would chose to casually saunter across the million square feet that is PRI Orlando. Pushing around 80% of 100 years, Tobias continuously exudes energy at well over Einstein’s mandated universe speed limit of 186,000 miles per second, otherwise known as the speed of light. In racer terms, the speed of light is 700 million miles per hour. At that speed, bump drafting is... Continue reading The Nose Knows » Notes On Customer Service By John Kilroy on March 27, 2012 We received many generous comments from PRI Trade Show exhibitors last week regarding the value of the customer service they receive from PRI folks—individually and as a team. It made me think of trying to put it into words, so our customers know they will continue to get this level of customer service at the 2012 PRI Trade Show. Here’s what you can expect: 1) Good customer service is as important as the initial sale. There are studies that bear out the high costs of getting a new customer versus the efficiencies in keeping customers loyal to your product or service. It just makes sense. Losing a customer due to poor service should be viewed as disastrous and costly. There’s no need for it. The vast majority of what your... Continue reading Notes On Customer Service » Thank You, Steve By John Kilroy on March 27, 2012 Steve Lewis is pulling the photos off his office walls today, and members of the PRI team have been visiting my office to share the emotions of watching him do this. I’m not sure any of us know how to say “Thank you” in a way that truly covers it all. The PRI adventure is not over by any means. We’re hard on the gas, as we always are at this time of year, laying out plans for new events and new ways to promote the next PRI Trade Show. The art director of 20 years is working on layouts. The expo manager, who’s logged 16 years at PRI, is negotiating with vendors for better prices and improved service for our customers. The top salesperson, who’s been here 14 years, is pounding the phone, providing various marketing solutions for... Continue reading Thank You, Steve » Thank You For All The Wonderful Memories By Steve Lewis on March 21, 2012 After 25 years of working in the racing industry and being a part of the PRI organization, it is very important to have you hear directly from me that I have made the decision to transfer ownership of the PRI magazine and PRI Trade Show to the SEMA organization. Being able to work in an industry that I loved and to have been able to make so many friends in the process is more that I could ever dreamed would ever occur. The SEMA organization will keep the current PRI management team intact, and will keep the company located in Laguna Beach in the same building where the first magazine was published 25 years ago. It has been a true joy working with all of the wonderful entrepreneurial and... Continue reading Thank You For All The Wonderful Memories » « first ‹ previous … 7 8 9 10 11 12 13 14 15 … next › last »
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